Hubungan Kualitas Pelayanan Farmasi Terhadap Kepuasan Pasien Rawat Jalan

Abstract

Service satisfaction is very important for the community. Pharmaceutical services are one of the important indicators in determining patient satisfaction in hospitals. Faster, more accurate, and safer services are provided by hospitals, which meet the needs of the community and ultimately increase community satisfaction. The purpose of this study is to determine the relationship between the quality of pharmaceutical services and outpatient satisfaction, the study was conducted at Hospital A Bandar Lampung. This study used a quantitative descriptive method using a research instrument in the form of a questionnaire and sampling with an accidental sampling technique on 100 respondents. Analysis was carried out with univariate and bivariate tests. The results showed that 77% of respondents rated the service as very good and 42% felt very satisfied. There is a significant relationship between service quality and patient satisfaction in the Outpatient Pharmacy Installation of Private Hospital “A” Bandar Lampung (sig = 0.000; ? 0.005). This study confirms that improving service quality, especially pharmacy, contributes directly to patient satisfaction and is an important strategy to face competition in the information technology era.